Refund policy

At CulinaryFlowi, we believe that everyday stationery should make reading, studying, organizing, and working more convenient. Whether you have purchased index tabs to organize important documents, correction tape to keep your writing neat, or paper bookmarks to accompany your favorite books, we want every order to meet your expectations.

We understand that occasionally a product may not be exactly what you expected or an order may arrive with an issue. This Return and Refund Policy explains how returns, exchanges, refunds, and product-related concerns are handled by CulinaryFlowi.

1. Return Eligibility

Customers may request a return within 30 days after the date their order is delivered.

To qualify for a standard return, the following conditions should generally be met:

  • The item must be unused and in its original condition.

  • Products should be returned with their original packaging, labels, and included accessories, where applicable.

  • The product must not show signs of intentional damage, excessive handling, or modification.

  • Customers should provide an order number or other reasonable proof of purchase.

  • The return request must be submitted within the applicable return period.

For stationery products such as index tabs, correction tape, and paper bookmarks, we encourage customers to inspect their purchases carefully while keeping the products unused until they are certain the items meet their needs.

2. Items That May Not Qualify for Return

Certain products may not be eligible for a standard return, including:

  • Items that have been substantially used or consumed.

  • Products damaged through improper handling after delivery.

  • Items returned without prior authorization.

  • Products altered, personalized, or modified at the customer's request, where applicable.

  • Items returned outside the permitted return period, except where applicable law requires otherwise.

Nothing in this section limits any non-waivable consumer rights under New York or applicable federal law.

3. Damaged, Defective, or Incorrect Products

We take reasonable care when preparing and shipping orders. Nevertheless, products may occasionally arrive damaged, defective, incomplete, or different from what was ordered.

If you receive a product with an issue, please contact us at:

Email: [email protected]

Please include:

  • Your full name.

  • Your order number.

  • The name of the affected product.

  • A brief explanation of the issue.

  • Clear photographs of the product, packaging, or shipping damage, if available.

For example, if an index tab set arrives with missing pieces, a correction tape dispenser does not function properly upon arrival, or paper bookmarks arrive visibly damaged, please let us know so we can review the matter.

Depending on the circumstances, we may offer a replacement, refund, exchange, or another appropriate resolution.

Customers should contact us promptly after discovering a delivery-related issue.

4. How to Request a Return

To begin a return, follow these steps:

  1. Email [email protected] with the subject line "Return Request."

  2. Provide your order number and explain why you would like to return the item.

  3. Wait for our customer service team to review your request and provide return instructions.

  4. If your request is approved, carefully package the product and send it to the return address provided by our team.

  5. Retain your shipping receipt or tracking information until the return has been processed.

Please do not send merchandise to our business address without first receiving return instructions, as unauthorized returns may experience processing delays.

5. Return Shipping Costs

For returns caused by customer preference, such as ordering the wrong item, changing your mind, or selecting a product that does not suit your personal requirements, the customer may be responsible for the cost of return shipping.

If the return results from an error attributable to us, such as an incorrect item being shipped or a product arriving defective, we will review the circumstances and provide an appropriate solution, including reasonable return shipping arrangements where applicable.

Original shipping charges, if any, are not automatically refundable unless required by law or otherwise approved by our customer service team.

6. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for our internal refund processing after approval. Your bank, card issuer, or payment provider may require additional time to display the funds in your account.

The actual time needed may vary depending on your payment institution.

If an approved refund does not appear after a reasonable period, please contact us with your order details so we can assist.

7. Exchanges and Replacements

If you would prefer another item rather than a refund, you may contact us to ask whether an exchange or replacement is available.

Exchange requests are subject to product availability and inspection requirements.

If the requested replacement is unavailable, we may discuss an alternative solution or issue an appropriate refund.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to stop an order before it enters the fulfillment or shipping process. Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

In such cases, the customer may need to follow the standard return procedure after delivery.

9. Promotional and Discounted Purchases

Products purchased using promotional codes, discounts, or special offers remain subject to this policy unless specific promotional terms state otherwise.

If a refund is approved for a discounted purchase, the refund will generally reflect the actual amount paid for the returned product rather than its original listed price.

10. Consumer Rights

This policy is intended to operate consistently with applicable consumer protection laws, including relevant provisions of New York law and applicable federal law.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived.

11. Contact Information

For questions about returns, refunds, exchanges, or damaged merchandise, please contact:

Company: YW REALTY LLC
Website: https://www.culinaryflowi.com/
Contact Person: Nairionna Banks
Email: [email protected]
Business and Return Address:
11 Overman Place, New Rochelle, NY 10810, United States

We appreciate your trust in CulinaryFlowi and will make reasonable efforts to handle every return request with care, fairness, and transparency.