Shipping policy

At CulinaryFlowi, we understand that stationery products are often purchased for everyday tasks, school projects, office organization, reading, and personal planning. Whether you are ordering index tabs to arrange important documents, correction tape for a writing project, or paper bookmarks for your reading collection, we aim to make the delivery process clear and convenient.

This Shipping Policy explains our shipping charges, order processing procedures, delivery arrangements, and how we handle unexpected shipping problems.

1. Shipping Coverage

CulinaryFlowi currently offers shipping to eligible delivery addresses supported by the shipping options presented during checkout.

Available destinations may depend on carrier coverage, fulfillment arrangements, and applicable shipping restrictions.

Customers should enter a complete and accurate delivery address before placing an order.

We reserve the right to contact customers if an address cannot be verified or if additional information is required to complete delivery.

2. Shipping Fees

We offer a straightforward shipping structure designed to make smaller stationery purchases convenient.

Our current shipping charges are:

  • Free Standard Shipping: Orders with a merchandise subtotal of $10.00 or more.

  • $5.99 Shipping Fee: Orders with a merchandise subtotal below $10.00.

The applicable shipping charge will be calculated and displayed during checkout before payment is submitted.

Unless expressly stated otherwise, shipping thresholds are calculated based on the merchandise subtotal before applicable taxes and shipping charges.

Promotional discounts may affect the qualifying merchandise subtotal.

If a promotional offer provides different shipping conditions, the specific terms of that offer will apply where legally permitted.

3. Order Processing

After an order is submitted, our team begins reviewing the transaction and preparing the purchased items for fulfillment.

Order processing may involve:

  1. Confirming order details.

  2. Reviewing payment authorization.

  3. Checking product availability.

  4. Preparing the selected stationery items.

  5. Packaging the products for transportation.

  6. Arranging carrier collection or shipment.

Processing times may vary depending on inventory availability, order volume, weekends, public holidays, and other operational circumstances.

Any specific processing or shipping timeframe displayed at checkout or in an order confirmation will take precedence over a general estimate, subject to applicable law.

4. Delivery Estimates

Delivery estimates may depend on:

  • The destination address.

  • Carrier service availability.

  • Transportation schedules.

  • Seasonal shipping volume.

  • Weather conditions.

  • Public holidays.

  • Unexpected carrier or logistics disruptions.

Where a delivery estimate is provided, it should be treated as an estimate rather than an unconditional guarantee unless expressly stated otherwise.

We make reasonable efforts to fulfill orders within the applicable promised period.

When no specific shipment timeframe is stated, we will comply with applicable federal requirements, including the FTC Mail, Internet, or Telephone Order Merchandise Rule.

If we cannot ship within the applicable timeframe, we will notify the customer, provide the legally required options concerning delayed shipment or cancellation, and issue any required refund.

5. Order Confirmation and Shipping Notifications

After completing checkout, customers may receive an order confirmation containing available purchase information.

When shipping information becomes available, a shipping notification or tracking reference may also be provided.

Customers should review these communications carefully and retain their order number for future reference.

If an expected confirmation or shipping notification does not arrive, please check your spam or junk email folder before contacting our customer service team.

6. Tracking Your Package

If tracking is available for your shipment, you may use the tracking information supplied in your shipping notification to follow the carrier's delivery updates.

Tracking information may take some time to become active after a package is first registered with the carrier.

Carrier websites may display different stages of shipment progress, including label creation, carrier acceptance, transit, local processing, and final delivery.

Please allow reasonable time for tracking information to update.

If the tracking status appears unchanged for an unusually long period, contact us so we can review the available shipment information.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

An incomplete apartment number, incorrect postal code, missing street information, or inaccurate recipient name may result in delivery delays or unsuccessful delivery.

If you notice an address error after placing an order, contact us immediately at [email protected].

We will make reasonable efforts to request an address correction before dispatch. However, once the package has been transferred to the carrier, changes may no longer be possible.

We cannot guarantee that a carrier will accept a redirection request.

8. Delayed Shipments

Although we aim to fulfill orders efficiently, occasional delays may occur due to circumstances outside our reasonable control.

Examples include:

  • Severe weather.

  • Carrier service interruptions.

  • Unexpected transportation congestion.

  • Public holidays.

  • Supply chain disruptions.

  • Incorrect or incomplete address information.

  • Customs or regulatory procedures, where applicable.

If a delay affects an order, we encourage customers to contact us with their order number.

Where a shipment delay triggers obligations under applicable law, we will provide the required notice and allow the customer to choose between consenting to the delay or cancelling the order for a prompt refund.

9. Lost, Missing, or Marked-as-Delivered Packages

If your package appears to be missing, please first review the tracking information and check the delivery location.

You may wish to:

  • Confirm the shipping address on your order.

  • Check around your front entrance, mailbox, or designated delivery area.

  • Ask household members or building management whether the package was received.

  • Contact the carrier for additional delivery information.

If the issue remains unresolved, email [email protected] with your order number and tracking details.

We will review the available information and determine an appropriate next step.

A carrier's "delivered" status will be considered relevant evidence, but it will not automatically eliminate any consumer rights or remedies available under applicable law.

10. Damaged Packages

We take reasonable care when preparing orders for shipment.

If a package arrives with visible damage, please retain the packaging and take photographs of the affected items where possible.

Contact us promptly and include:

  • Your order number.

  • A description of the damage.

  • Photographs of the package and affected products, if available.

This information helps us assess whether the issue occurred during packaging, handling, or transportation.

If a correction tape dispenser arrives broken, paper bookmarks arrive bent or torn, or index tabs are damaged in transit, we will review the matter and discuss an appropriate resolution.

11. Split Shipments and Product Availability

Depending on inventory and fulfillment circumstances, an order containing multiple products may occasionally be fulfilled in separate shipments.

If this occurs, customers may receive separate shipping notifications or tracking details.

We will not charge an undisclosed additional shipping fee merely because an order is divided into multiple packages.

If an item becomes unavailable, we will contact the customer and provide an appropriate option consistent with applicable law.

12. International Shipping and Customs

If international shipping is made available at checkout, additional customs procedures, import duties, taxes, or other governmental charges may apply depending on the destination.

Such charges are determined by the relevant authorities and are not necessarily included in the product prices or shipping fees displayed on our website.

Customers are responsible for reviewing applicable import requirements and charges before completing an international purchase, to the extent legally permitted.

13. Shipping Policy Updates

We may revise shipping arrangements, carrier options, service coverage, and shipping fees as our operations develop.

Any updated terms will be posted on this page.

Changes will not retroactively alter shipping charges already confirmed for an accepted order, except where required by law or agreed with the customer.

14. Shipping Support

For questions about order processing, shipping charges, delivery estimates, tracking information, or missing packages, please contact:

Company: YW REALTY LLC
Website: https://www.culinaryflowi.com/
Contact Person: Nairionna Banks
Email: [email protected]
Business Address:
11 Overman Place, New Rochelle, NY 10810, United States

We appreciate your business and will make reasonable efforts to ensure that your CulinaryFlowi stationery order reaches you through a clear and dependable delivery process.